HOW SERVICE PAYS OFF

THE 20/80 RULE

In a machine tool, only 20% of the costs throughout the product's entire service life can be attributed to the procurement. The rest are operating costs, with maintenance and inspection accounting for 37%. Investing in quality is therefore worthwhile.

 

DRAG CHAIN SPECIALISTS

Power chains are the umbilical cord in modern industrial machinery. Cables that are suitable for power chains therefore need to be especially flexible and robust, as well as not being susceptible to torsion. This is because they go through between one and ten million cycles. A "normal" cable would only withstand around 50,000 cycles in the same application.

 

STATE VISIT

The visit of President Barack Obama to the Hannover Messe, where he visited the Lapp Group's stand, required 20 kilometres of crowd barriers and a convoy of 7 police motorbikes. This is a diplomatically set number. A foreign minister only gets 5.

 

ONLINE vs. OFFLINE

Two figures show how the product range is part of service. Germany's largest department store, KaDeWe in Berlin, sells around 500,000 items. Amazon, meanwhile, offers 53 million items in Germany alone.

PARTNER OR COMPETITOR?

Why not both? In a study among pure service providers, 10% of the surveyed businesses said that they viewed manufacturers in the service sector as competitors. 55%, however, saw them as both competition and partners.

 

MISUNDERSTANDING

A non-representative survey among salespeople at German retail companies asked simply: what does customer satisfaction mean to you? 78% answered: when I am satisfied with the customer.

 

MUCH LESS INTERFERENCE

The partially automated production process for the ÖLFLEX® CONNECT SERVO allows a better connection between the screening and the connector. This can help to improve electromagnetic screening by at least 100%.

 

WORLD SERVICE CHAMPIONS

Around 80% of all German businesses are service companies. Germany is also a strong service exporter, ranking at number 3 in the world behind the USA and Great Britain with export sales totalling 180 billion euros. In some areas such as construction services, however, Germany is already the export champion.